Troubleshooting

Sometimes things go wrong and Part-DB shows an error message. This page should help you to solve the problem.

Error messages

When a common, easy fixable error occurs (like a non-up-to-date database), Part-DB will show you some short instructions on how to fix the problem. If you have a problem that is not listed here, please open an issue on GitHub.

General procedure

If you encounter an error, try the following steps:

• Clear the cache of Part-DB with the console command:

php bin/console cache:clear

• Check if the database needs an update (and perform it when needed) with the console command:

php bin/console doctrine:migrations:migrate

If this does not help, please open an issue on GitHub.

Search for the user and reset the password:

You can list all users with the following command: php bin/console partdb:users:list To reset the password of a user you can use the following command: php bin/console partdb:users:set-password [username]

Error logs

Detailed error logs can be found in the var/log directory. When Part-DB is installed directly, the errors are written to the var/log/prod.log file.

When Part-DB is installed with Docker, the errors are written directly to the console output. You can see the logs with the following command, when you are in the folder with the docker-compose.yml file

docker-compose logs -f

Please include the error logs in your issue on GitHub, if you open an issue.

Report Issue

If an error occurs, or you found a bug, please open an issue on GitHub.